Pricing that Grows with
Your Business
Upgrade anytime with prorated pricing. No automatic renewal.
500+ businesses trust us•⭐ 4.8/5 rating•No hidden fees•🔒 ISO 27001 certified
Starter
For small businesses getting started
Billed monthly · No auto-renewal
Includes:
- 1-2 business units
- 1,000 contacts
- 5,000 messages/month
- AI Chatbot (basic)
- WhatsApp integration
- Knowledge base (500 MB)
- Basic analytics
- Email support (48h SLA)
Business
For growing multi-unit businesses
Billed monthly · No auto-renewal
Includes:
- Everything in Starter, plus:
- 5-10 business units
- 10,000 contacts
- 50,000 messages/month
- AI Chatbot (advanced)
- RFM Analytics
- WhatsApp + Instagram + Telegram
- Campaign automation
- API access
- Knowledge base (2 GB)
- Custom reports
- Priority support (24h SLA)
💡 Most Chosen Plan
Save 60% vs hiring more agents.
Corporate
For enterprise with 10+ units
Billed monthly · No auto-renewal
Includes:
- Everything in Business, plus:
- Unlimited business units
- Unlimited contacts
- Unlimited messages
- Multi-store management
- Live chat (20 sessions/month)
- Audit log (90 days)
- Priority support (12h SLA)
- Knowledge base (10 GB)
- Advanced automation
- White-label option
- Custom integrations
Live chat overage: Rp 50K/sesi
Enterprise
Untuk organisasi besar dengan kebutuhan khusus dan skala enterprise
Custom Pricing
Contact our sales team for a custom quote
Package includes:
- Dedicated Account Manager
- Custom development
- Team training & onboarding
- Custom SLA
Calculate Your Savings
See how much you can save with Kustomer Suite
Tell us your current setup
Industry average: Rp 4–6M/month
📊 Calculation assumptions
- • AI handles 80% of messages automatically
- • Only 1 agent(s) for VIP/complex cases
- • Recommended: Starter Plan (Rp 899K/month)
💰 Your Savings
Current cost
Rp 0/month
3 agent × Rp 5M
With Kustomer Suite
Rp 0/month
Starter: Rp 899K + 1 agent × Rp 5M
Total savings
Rp 0
/month
Equivalent to Rp 0/year 🎉
Return on Investment
ROI 1012% in the first month
*Based on industry average; AI handles 80% of queries automatically
Compare All Plan Features
Full comparison — nothing hidden
| Feature | Starter | ⭐ Popular Business | Corporate | Enterprise |
|---|---|---|---|---|
| 🤖 AI & AUTOMATION | ||||
| Multi-unit chatbot | ||||
| Confidence threshold | ||||
| Auto-response | Basic | Advanced | Advanced | Custom |
| Intent management | 5 | 10 | 20 | Unlimited |
| Knowledge base | 500 MB | 2 GB | 10 GB | Unlimited |
| Workflow automation | ||||
| AI learning & optimization | ||||
| 💬 MESSAGING | ||||
| Instagram DM | ||||
| Telegram | ||||
| Live chat widget | 100K messages/month | Unlimited | ||
| Unified inbox | ||||
| Team collaboration | Basic | |||
| 📊 ANALYTICS & CRM | ||||
| Basic analytics | ||||
| RFM segmentation | ||||
| Customer 360° view | ||||
| Custom reports | ||||
| Export data | CSV | CSV/Excel | All | All |
| API access | ||||
| 🎯 MARKETING | ||||
| Broadcast campaigns | 500/mo | 5K/mo | Unlimited | Unlimited |
| Segmentation | Basic | Advanced | Advanced | Custom |
| A/B testing | ||||
| Campaign analytics | Basic | |||
| Automation workflows | ||||
| 🏢 MANAGEMENT | ||||
| Business units | 1-2 | 5-10 | Unlimited | Unlimited |
| Team members | 1 | 3 | 10 | Unlimited |
| Store management | ||||
| Billing & usage tracking | ||||
| API & integrations | Custom | |||
| 🔒 SECURITY | ||||
| Data encryption | ||||
| PIN protection | ||||
| Audit log | 7 days | 30 days | 90 days | Custom |
| SSO / SAML | ||||
| On-premise deployment | ||||
| 🎧 SUPPORT | ||||
| Email support | ||||
| Chat support | ||||
| Phone support | ||||
| SLA (first response) | 24h | 12h | 6h | 1h (24/7) |
| Dedicated account manager | ||||
| Business reviews | Quarterly | Monthly | ||
| Try Starter | Try Business | Try Corporate | Contact Sales | |
Not sure which plan to choose?
Frequently Asked Questions
Can't find the answer? Our team is here to help.
Yes. Upgrades take effect immediately and are prorated — you pay only the difference for the remainder of your period. Downgrades apply at the end of the period you already paid for. No penalty, no hidden fees.
Bank transfer / virtual account (BCA, Mandiri, BNI, BRI), QRIS, credit and debit cards, and e-wallets (GoPay, OVO, DANA, ShopeePay) — all processed through Midtrans. Subscriptions do not renew automatically: we remind you 7, 3, and 1 day before your period ends, and you choose whether to continue.
No setup fee on any plan. If you want guided onboarding, you can request a paid onboarding package (optional). We'll help you configure all features and integrations.
The system automatically notifies you at 80% and 100% usage. You can set up auto top-up or top up manually. AI auto-reply pauses if quota is exhausted without top-up.
Data is encrypted with AES-256, stored on servers in Jakarta, and we comply with GDPR and local data protection regulations. ISO 27001 certified. Our team never accesses your data without permission.
There is nothing to cancel — subscriptions never renew on their own. If you decide not to extend, your plan simply ends on its expiry date and there is no further charge. Your account stays open: you can still sign in, view your history, and export your data. What stops is sending — replies, AI replies, broadcasts, and connecting new channels.
No minimum contract and no automatic renewal. A monthly plan covers one month, a yearly plan covers twelve — when the period ends, it ends unless you choose to extend. Downgrades take effect at the end of the period you already paid for, and are not refunded.
Yes, on the Enterprise plan. Custom API integration, white-label, on-premise deployment, and more. Contact sales for a quote.
Still have questions?
What Our Customers Say
Real results from real businesses
500+
Active businesses
4.8/5
Average rating
80%
Queries handled by AI
Rp 16.7M
Avg. savings/year
"300% ROI in 3 months. Best platform for multi-unit business! The AI handles 80% of customer chats automatically, so our team focuses on what matters most."
ROI 300%
in 3 months
Real results in the first 3 months
Budi Santoso
General Manager
Bali Hospitality Group (15 units)
"60% cut in operational costs, customer satisfaction went from 3.2 to 4.7. The RFM Analytics feature is fantastic for segmenting our customers."
4.7/5
satisfaction score
Real results in the first 3 months
Ahmad Wijaya
Director of Operations
Yogya Restaurant Chain
"15-minute setup, AI was live right away. Campaign conversion tripled since we started using Kustomer Suite. The WhatsApp broadcast is really effective!"
3×
conversion rate
Real results in the first 3 months
Siti Nurhaliza
Marketing Director
Java Tourism & Travel
Ready to Save and
Scale Customer Service?
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