Everything You Need to Scale
Customer Engagement
AI chatbot, CRM analytics, omnichannel messaging, campaign automation, and 20+ more features in one unified platform.
Dipercaya 500+ multi-unit businesses • 15M+ messages delivered • ⭐ 4.8/5 rating
🤖 AI & Automation
Intelligent automation that understands your 50+ business units and scales with you
Kustomer AI
online
AI Multi-Unit Chatbot
Smart chatbot that automatically detects which business unit the customer is asking about and fetches answers from the right knowledge base. No manual training — the AI understands your 50+ unit structure in minutes.
- Auto-detect 50+ business units
- 80%+ confidence threshold
- Instant accurate responses
- Auto-escalate to human if unsure
- Multi-language support (ID, EN)
- Learns from corrections
📊 Performance Metrics
94%
Avg Confidence
0.8s
Avg Response
89%
Auto-Resolved
Smart Intent Detection
AI otomatis deteksi intent customer dan route ke action yang tepat. Bisa untuk disambiguasi unit, trigger template, atau escalate ke human agent dengan confidence-based routing.
- 18+ pre-built intents
- Custom intent builder
- Confidence-based routing
- Multi-unit disambiguation
- Template auto-trigger
- Escalation rules
Intent Flow Visualizer
Knowledge Base Management
Kelola semua knowledge base per unit bisnis dalam satu tree view yang mudah digunakan.
📚 Knowledge Base 542 items
📊 Knowledge Stats
- Drag & drop files
- Bulk import from Excel/PDF
- Auto-index web pages
- Version history
- Search & filter
Auto-Response Templates
Template siap pakai dengan variable substitution otomatis
Greeting
Halo <span class="text-blue-600">{{name}}</span>! 👋 Ada yang bisa dibantu?
Used: 1,247×
Success: 92%
Order Status
Pesanan <span class="text-blue-600">{{order_no}}</span> status: <span class="text-blue-600">{{status}}</span>
Used: 3,892×
Success: 95%
Complaint
Mohon maaf atas... Escalating to CS
Used: 456×
Success: 78%
Workflow Automation
Visual drag-drop workflow builder — no code required. Automate repetitive tasks and customer journeys.
- Visual drag-drop builder
- 50+ trigger & action types
- Conditional branching
- Slack/email notifications
- Pre-built workflow templates
- Test mode before deploy
Workflow Canvas
Trigger
New customer message
Condition
Contains "urgent"
Action
Assign to VIP team
Notify
Slack #urgent-queue
Pre-built templates:
AI Learning & Optimization
AI terus belajar dari setiap interaksi dan secara otomatis merekomendasikan improvement untuk knowledge base dan template Anda.
AI Suggestions
✨ Add FAQ for "payment method"
Asked 23 times, no answer found
✨ Update "shipping time"
Current answer may be outdated
✨ Create template for "refund"
15 similar cases detected
Ready to Transform Your
Customer Engagement?
Join 500+ multi-unit businesses using Kustomer Suite. Pay by QRIS, bank transfer, or e-wallet.